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(21 reviews)
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21 Reviews | 95.24% RecommendedAgency
Protravel Austin
Destinations
Mexico, Spain, Eastern Europe, France, Greece
SPECIALTIES
Food & Wine, Family Vacations, Arts & Culture, Luxury Resorts , Private Escorted Tours
Diana Castillo - Integra Travel
Austin, Texas Travel Agent
Founder & Owner - Integra Travel Group, LLC.
Integra Travel is the result of my passion for travel and my immense joy of helping others to travel the world, both safely & efficiently!
My career as a travel advisor began with my passion for travel. I was fortunate to have been born and raised in Mexico to parents who encouraged me to explore other cultures. I have studied in France, lived as an Expat in Italy and the Cayman Islands, and have now made my home in San Antonio, Texas. I’ve always been fascinated by different languages and cultures. My many positive travel experiences are what made me want to become a travel advisor. They’ve also given me the knowledge I need to help my clients find best values and affordable ways to travel in luxury.
I plan all types of vacations from honeymoons and family safaris to romantic getaways at all-inclusive luxury resorts. For places where I haven’t been, or haven’t been recently, I extensively research the destination, always taking my client’s comfort and safety into consideration. And, of course, I have the support of Protravel International. I often turn to their preferred suppliers because I know the hotels, cruise lines and destination specialists they recommend are reliable and the best of the best. Working with Protravel International and having access to their incredible network has really opened doors for me and my clients.
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Travel Stories
Family Safari and Middle Eastern Adventure
Every year I take my kids, who are 19 and 18, on a family trip. This summer, we chose to combine a safari in Kenya with a trip to Dubai. We began our trip in Nairobi, where we visited the Giraffe Manor, where guests can feed the Giraffes while having breakfast. ...Read more from my Family Safari and Middle Eastern Adventure story.
Reviews
24 of 36 people found this review helpful
Reviewed By John and Erin Spear - San Antonio, Tx | Traveled to Italy ~ Europe
Italian adventure!
Working with Diana was great. She is very knowledgeable and was able to offer advice and suggestions which all turned out to be great. This was the smoothest and well thought out trip we have ever taken!
I would recommend this agent to my family and friends
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24 of 37 people found this review helpful
Reviewed By DH - San Antonio, Texas | Traveled to Turkey ~ Europe
PERFECT DREAM TRIP!!
Everything was planned perfectly and we felt very taken care of!!
I would recommend this agent to my family and friends
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28 of 48 people found this review helpful
Reviewed By Susi - San Antonio, Texas | Traveled to Kenya ~ Africa
Amazing Kenya Safari with the family
Very satisfied with Diana's service. She recommended amazing hotels and accommodations. The trip was amazing!
I would recommend this agent to my family and friends
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25 of 43 people found this review helpful
Reviewed By John - Queretaro, Mexico | Traveled to Kenya ~ Africa
Family Safari - July 2022
Diana,
Personally and on behalf of my wife and three children we were very satisfied and happy with the whole trip!
Expectations far exceeded everywhere we stayed.
Indeed the contacts you have are very valuable and kudos for them & for the quality of service they provided to us.
The guides were both extraordinary- Very friendly - Very attentive
Always looking for our comfort!
Having said this, obviously your intervention is the most valuable of it all.
We infinitely appreciate your participation in all and every details.
I take this opportunity to thank you for your on-hands help, hoping to contact you soon for our next trip.
John
Personally and on behalf of my wife and three children we were very satisfied and happy with the whole trip!
Expectations far exceeded everywhere we stayed.
Indeed the contacts you have are very valuable and kudos for them & for the quality of service they provided to us.
The guides were both extraordinary- Very friendly - Very attentive
Always looking for our comfort!
Having said this, obviously your intervention is the most valuable of it all.
We infinitely appreciate your participation in all and every details.
I take this opportunity to thank you for your on-hands help, hoping to contact you soon for our next trip.
John
I would recommend this agent to my family and friends
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25 of 43 people found this review helpful
Reviewed By LOK - SAN ANTONIO TEXAS | Traveled to Turkey ~ Europe
Best experience in traveling
100%
I would recommend this agent to my family and friends
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21 of 36 people found this review helpful
Reviewed By Moira - San Antonio | Traveled to Turkey ~ Europe
Adventure to Remember!
Diana is the best! She was so helpful leading up to the trip and planned a fabulous adventure! I would highly recommend her! She is so easy to work with and truly goes about and beyond!
I would recommend this agent to my family and friends
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24 of 42 people found this review helpful
Reviewed By Denise - San Antonio, Texas | Traveled to Mexico
Wish I would have discovered I sooner
’m so glad that I found out about Diana Castillo and Integra Travel!! I travel frequently and was the kind of person that thought I don’t need a travel agent…. I can do it all on my own and why would I want to pay a little more for someone’s service? Well I was wrong. My misconception that it costs more to use a travel agent like Diana is the farthest thing from the truth. Our travel costs are the same or better than our former go-to travel route with AMEX Platinum.
In addition, Diana is an excellent travel advisor who is so well experienced with many travel destinations and hotels. Her travel insights, network and insider connections are really fantastic. Furthermore, Diana is so in tune with her clients’ needs and goes above and beyond to exceed their expectations. She has even been able to get us free upgrades and other perks! These reasons differentiate her from other travel agents. I would wholeheartedly recommend!
In addition, Diana is an excellent travel advisor who is so well experienced with many travel destinations and hotels. Her travel insights, network and insider connections are really fantastic. Furthermore, Diana is so in tune with her clients’ needs and goes above and beyond to exceed their expectations. She has even been able to get us free upgrades and other perks! These reasons differentiate her from other travel agents. I would wholeheartedly recommend!
I would recommend this agent to my family and friends
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2 of 3 people found this review helpful
Reviewed By John - San Francisco, CA | Traveled to Europe
Diana is Awesome and Wise! Wonderful Experience!
Diana is phenomenal. She was there every step in planning the trip, and it felt like she was right there by our side (or even a step ahead of us) on our trip to Europe. She brings great wisdom and is attentive to every detail. Always. It was my first time to travel out of the country with our son, and Diana put herself in our shoes, drawing on her wisdom and experience, and envisioning and creating a trip that fit us. And, I needed a travel agent who was patient, and Diana is so patient. And, we had an awesome trip!
I would recommend this agent to my family and friends
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3 of 5 people found this review helpful
Reviewed By n/a - San Antonio Tx | Traveled to Portugal ~ Europe
Great Trip
5
I would recommend this agent to my family and friends
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0 of 0 people found this review helpful
Reviewed By Brad - Virginia | Traveled to Asia
A skeptic now convinced!
I decided to give Diana a try a couple of years ago after going several years arranging all of my own travel on the internet and being skeptical of the value of a travel advisor. She has proved her value over and over again since then. Most recently I had an issue with a luxury cruise line that messed up the logistics of a land excursion. They promised some compensation but were really unresponsive until she took control of the situation and lobbied on my behalf with her usual dogged persistence, coupled with diplomatic charm. Solely because of her efforts, the cruise line compensated me more than fairly for the inconvenience. This is the kind of "above and beyond" service she provides on a regular basis. She is a master, as I have come to expect, of the basic travel arrangements, which are a given in today's online world. She's simply a joy to work with, turning the drudgery of travel logistics into a pleasure. I'm a client for life now.
I would recommend this agent to my family and friends
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0 of 0 people found this review helpful
Reviewed By John P - Austin, Texas | Traveled to Europe
Anniversary Trip
Diana and I worked very closely together planning our trip to Europe. I relied on her advice for making our travel plans. I was quite pleased with her hotel recommendations. She made all of our flight arrangements. Those were good as well.
I would recommend this agent to my family and friends
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0 of 0 people found this review helpful
Reviewed By Caroline D - San Antonio, TX | Traveled to Mexico City ~ Mexico D.F. ~ Mexico
Fabulous trip to Mexico City!
Fabulous! She went above and beyond. She booked us in the best hotel, with the best guides and drivers! She also cooked all our lunch and dinner reservations and checked on us during the trip. I owe Diana so much. It was a last minute trip and she coordinated it all while she was out of town herself! I can’t recommend her enough and will definitely use her again.
I would recommend this agent to my family and friends
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1 of 2 people found this review helpful
Reviewed By Pookie - San Antonio, Texas | Traveled to Montego Bay ~ Jamaica ~ Caribbean
Viva Jamaica!
Exceptionally professional, always willing to help within client budget. Diana remembers your travel day and send messages to wish you well. We are very pleased!
I would recommend this agent to my family and friends
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1 of 2 people found this review helpful
Reviewed By Chicho - San Antonio. | Traveled to Iceland ~ Europe
Best Family Trip
Excelente Service.
I would recommend this agent to my family and friends
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1 of 2 people found this review helpful
Reviewed By J_Anderson - San Antonio, Tx | Traveled to Greece ~ Europe
Amazing Honeymoon Trip!
This was my wife and I's first time using a travel planner and did not know what to expect going in to the meeting. After meeting with Diana, we felt that we were in great hands and very well taken care of. All of our transportation, air fare, accommodations and travel from island to island was ALL taken care of! Not having the stress and worry to book places to stay or travel was such a stress relief! Diana was great in booking everything for us, we were more than pleasantly surprised and this made our trip so memorable! The quality of service we received surpassed our expectations, I would highly recommend Diana to any of our friends and family to use her services!
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful
Reviewed By Carolina. - San Antonio, TX, US | Traveled to Argentina ~ South America
Integra Travel is the BEST!!!!
Working with Diana at Integra Travel has been an amazing experience, always very professional, outstanding service in every detail of the trip. Thank you so much for your re
I would not recommend this agent to my family and friends
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0 of 1 people found this review helpful
Reviewed By Caroline D - San Antonio | Traveled to Mexico
Diana Castillo is Fabulous!
Diana Castillo has planned 2 international trips for me and my family. She is smart, knowledgeable and created something unique for us! Our anniversary trip to Mexico City was full of good food, fun tours and a fabulous hotel. I highly recommend Diana! I can’t wait for her to plan our next adventure.
I would recommend this agent to my family and friends
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0 of 1 people found this review helpful
Reviewed By TheRealHighGear - Georgetown, TX. | Traveled to Europe
Best Travel Agent Ever!!
This was our first trip out into Europe and we found Miss Diana through a Google search while looking for some help finding good places to stay in the areas where we wished to go. Miss Diana jumped right on board and had us setup for our two week excursion in just a few weeks. She gave solid choices and once we decided what we liked, arranged excellent lodging, business class airfare, private drivers, private tours, reservations for restaurants and more and more and more. Our trips to Reims in France, Florence, Tuscany and Venice Italy would never, ever have been as good without her. We are utilizing her expertise again in May of 2024 for another trip back to Europe and will continue to seek her out for everything else we need as it pertains to travel outside the USA. We cannot thank her enough. She rocks.
I would recommend this agent to my family and friends
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1 of 3 people found this review helpful
Reviewed By Paul - Austin, TX | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Fantastic trip to the Riviera Maya! So Easy!
Diana was fantastic! I had no idea how to choose a resort in the Riviera Maya and knew I needed help. Luckily I found Diana. She listened to our needs and budget and suggested several options, noting pros and cons of each. We settled on the Riu Palace Riviera Maya and it turned out to be perfect! Beautiful resort, great food options, upgraded room, shuttle transportation to and from the airport. It couldn’t have been easier! Diana has first hand experience with many of the properties she works with and won’t steer you wrong!
I would recommend this agent to my family and friends
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1 of 3 people found this review helpful
Reviewed By Happy Travel Customers - San Antonio, Texas | Traveled to Miami ~ Florida ~ USA
Wonderful Trip
Diana was great to work with. She asked all the right qeustions to see what we were looking for before she made recommendations on where to travel as well as where to stay. She communicated with us right before our trip to make sure we didn't need anything and finalized our arrival at our destination. The extra perks ( Room upgrade, rooms with a fabuous view, late checkout, etc) included booking thru Integra Travel were great. Will definitely use Integra for our next travel adventure!!
I would recommend this agent to my family and friends
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1 of 3 people found this review helpful
Reviewed By Luis - San Antonio Texas | Traveled to Paris ~ France ~ Europe
Best vacation ever
Excellent service
I would recommend this agent to my family and friends
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